Andy Taylor, MCC Marshall Goldsmith Master Certified Leadership Coach and Trainer Inner Team of North America
Andy Taylor, MCCMarshall Goldsmith Master Certified Leadership Coach and TrainerInner Team of North America 

Need Tough Issues Addressed and Successfuly Resolved in 2017?

Crucial Conversations®​

​Tools for Talking

When Stakes Are High!​

Named “Training Product of the Year”  

by Human Resource Executive

"Andy’s Crucial Conversations training was excellent and I can’t believe how much I learned. I now have tools, skills and a process to follow to make high stakes conversations work for me instead of against me...  A+ workshop!  

Marjorie Steed, VP of Operati​ons

CemeCon, Inc. Big Flats, NY


"After completing the training, I was immediately able to apply the concepts and facilitate some long overdue conversations, ultimately strengthening my company, my teams and every one of my employees..."

Rob Reynolds, General Manager

Reynolds Manufacturing Inc.


Click Here For More Testimonials from 2016!

Crucial Conversations Training Makes the News!
WETM reports on the January 2017 Crucial Conversations training in Corning, NY.

Whenever you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue—if you can’t talk honestly with nearly anybody about almost anything, you can expect poor results.


What Is a Crucial Conversation? 
A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results. 

What Does Crucial Conversations Training Teach? 
Crucial Conversations teaches participants how to: 

  • Speak persuasively, not abrasively 

  • Foster teamwork and better decision making 

  • Build acceptance rather than resistance 

  • Resolve individual and group disagreements

What Is Crucial Conversations® Training?* 
Crucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.


Who Needs Crucial Conversations Training?
Does your organization suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Is your organization battling declining productivity, safety violations, low morale, reduced quality, poor customer satisfaction, or other bottom-line concerns? Then you, your team, or your organization needs Crucial Conversations Training. 

Organizational Benefits of Crucial Conversations 
Fortune 500 organizations around the world have turned to the award-winning Crucial Conversations Training to improve bottom-line results like quality, efficiency, satisfaction, safety, etc. Results include: 

  • Productivity & Quality. Sprint Nextel saw a 93 percent improvement in productivity and a 10 to 15 percent improvement in quality, time, and cost.

  • Teamwork. Employees at MaineGeneral Health were 167 percent more likely to speak up and resolve problems with colleagues after being trained in Crucial Conversations.

  • Relationships. Franklin Pierce College reduced passive-aggressive behavior by 14 percent and increased trust levels by 15 percent.

  • Performance. STP Nuclear Power Plant went from total shut-down to generating the most electricity in the nation among two-unit plants.

  • Efficiency. AT&T reduced billing costs by 30 percent and Sprint Nextel reduced customer care expenses by $20 million annually. 

Don’t Take My Word for It
More than one million people and 300 of the Fortune 500 companies have used our skills to improve their organizational culture and create change for good.  Click here for testimonials from 2016.

What’s the Next Step?

  • If your organization could benefit from Crucial Conversations just give me a call at 607-339-6106.

  • Download the brochure below for more details.


*This course is for small businesses (500 people or fewer)

Crucial Conversations Training Overview

Crucial Conversations Training Overview
Crucial Conversations Training Overview.[...]
Adobe Acrobat document [512.5 KB]

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Andy Taylor, ACC
140 West Hill Road
Painted Post , NY 14870
Phone: 607-339-6106 607-339-6106
E-mail Address:
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