“As the Property Manager of the Corning Radisson, 'Crucial Conversations' are part of the job. What I loved about Andy’s workshop is that I learned some incredibly valuable tools and a way of thinking about how to do crucial conversations that made a huge difference for me! In addition, and what I liked best, was that we took lots of time to practice them with each other. If you want to get better doing high stakes conversations sign up for this workshop. It’s top notch!”
Steve Witiaz, Property Manager
“Attending Crucial Conversations was a turning point in my professional career. Prior to the training, I was struggling with effectively dealing with the constant conflict and communication problems that are imminent in a leadership role. After completing the training, I was immediately able to apply the concepts and facilitate some long overdue conversations, ultimately strengthening my company, my teams, and every one of my employees. It has had an enormous impact on my professional and personal life, and I plan on sending all of my team leaders to future Crucial Conversations Training.
Rob Reynolds, General Manager
Reynolds Manufacturing, Inc.
"The 'Crucial Conversations' workshop was one of the most impactful workshops I have attended. I had a number of “ah-ha” moments realizing that Crucial Conversations, when done correctly, actually strengthen relationships by focusing on needs and wants of others and then creating win-win situations. The workshop was truly a workshop. When a new skill was introduced, a video explained and demonstrated the skill and then we practiced it. Additionally, back at my desk, I have accessed the workshop’s website to review the skills and videos - valuable reinforcement to what I learned. The workshop was an excellent way to spend two days! Thank you!"
Barbara Paulsen, Training Coordinator
Corning Incorporated IT
“I recently graduated from Andy’s two day Crucial Conversations workshop and it was an A+ workshop! I learned invaluable skills and also loved practicing them with the other participants. What’s most exciting for me is that I now have a tool so that when I engage in really important conversations I can get my point across in a way that invites collaboration and not conflict.”
Shyam Tambi, Software Engineer Manager
“The Crucial Conversations workshop was one of the most valuable workshops that I have been to in a long time! I loved the videos, the role plays and just learning how to do Crucial Conversations in a way that helps solve problems, clarify misunderstandings, and most importantly for me, keep relationships on track! I went to the training with a couple of my colleagues and we all loved it! Great techniques that I use not only with hard to talk with employees but also my kids! If you want to get better at doing high-stakes conversations, sign up for this workshop!”
Kai Scofield, CVD Lead Supervisor
“Andy’s Crucial Conversations workshop was one of the best workshops I’ve ever been to! I learned invaluable skills and a way of doing high-stakes conversations that get results and also improve relationships at the same time. Great training that’s value packed and also a lot of fun!”
Michele Donegan, General Manager
Radisson Hotel Corning
“Crucial Conversations has dramatically improved the way I do high stakes dialogue! I left the class and immediately applied it to all aspects of my life – personally, with my family, at work, and in my ministry.”
Ted Peet, Reynolds Manufacturing
"Andy's Crucial Conversations training was great! I started using the skills and tools immediately. In fact, the day after the training I found myself in an unexpected crucial conversation. I used what I learned and had a very positive outcome! It also opened the door for safe and productive discussions in the future. I keep my flashcards with tips on my desk and refer to them frequently when providing advice to supervisors or just planning for my next crucial conversation. Highly recommend!"
Sara DeFilipps, PHR, SHRM-CP
Former Director of Human Resources, The Arc of Steuben
"Andy Taylor’s Crucial Conversations workshop is a MUST attend seminar. The workshop taught me valuable skills and techniques that can be utilized in those conversations where the stakes are high and the emotions may run even higher. I enjoyed watching the videos and applying the lessons to the role playing activities. And, of course, Andy Taylor’s presentation style keeps you wanting to learn more! The participant toolkit that is received provides a continuous flow of support and reinforcement-even after the workshop is over. And having the flash cards is like having Andy Taylor in your back pocket! I have found that the methods and tools we learned in this workshop can be utilized in every area of my life…even with my teenage boys! Thank you Andy!"
Mary E. Hosey, Controller